We have a 7-day return policy, which means you have 7 days after receiving your item to request a refund and initiate return of items.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Customers are responsible for shipping fees for returned items that are NOT due to errors from us or defective items. For items to be returned as a result of errors from us, we will provide you with shipping labels.
To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
All items are to be returned to:
Really Posh Gifts
1700, Pacific Avenue, Unit C. Brandon, Manitoba, R7A 7L9
You can always contact us for any return question through our customer service email address: email@example.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, exchanged or refunded, such as l custom products (such as special orders or personalized items), digital products (downloads) and personal care goods (such as underwear and beauty products), perishable goods (such as food, flowers, or plants). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.